Terms & Conditions

CONTRACT INFORMATION

All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, CYK Studio Enterprise shall not be obliged to sell you those goods.


INTELLECTUAL PROPERTY RIGHT AND RIGHT TO USE

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by our licensors or us.

You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.



PRIVACY POLICY

Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. This policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and products and services. As we continue to develop our web site and advancement in technology, our privacy policy may change. Do refer to this page frequently for the most up-to-date information and updates.


THE INFORMATION COLLECTED BY CYK STUDIO MY

When you shop on cykstudio.com.my, we obtain information from you needed to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date, and email address. If you enter certain of our contests or giveaways, we may collect additional information. Under no circumstances do we ever share, sell, or rent your personal information to outside parties. In addition to the below uses, the customer contact information you provide may be used to contact you concerning the status of an order, which include sharing your information with courier company to perform the delivery service.


Return and Exchange Policy

CYKSTUDIO.COM.MY want you to be a satisfied customer. So if you encountered any factory or product defects by default, simply return to us in its receiving condition within 7 days upon receiving the item and we’ll exchange the item or refund the purchase price back to your account.

1. Please email us at cutomerservice@cykstudio.com.my.
2. State the item(s) that you are returning.
3. State the reason for your return.
4. Please indicate whether you would prefer a refund or an exchange.
5. State the preferred address for your exchange.
6. Please make sure to secure the return package properly (in the original box) and include any required paperwork.
7. Send the package to the return address printed on the package.

If you have any questions, please email us at customerservice@cykstudio.com.my.



CUSTOMER CARE


For any product related queries, you may send us direct message at “CONTACT”, alternatively can send us a private message at our Facebook page - @cykstudiomalaysia for a quicker reply.


SHIPPING & DELIVERY

We will endeavor to dispatch goods as promptly as possible after successful receipt of payment. The maximum period of delivery would be within 7 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, you may send us enquiry and we will update you the restock date and send you update when stock is available again. Please note that the couriers and delivery services we use tend to deliver during the working day so if you are not at home please supply us with a daytime address for deliveries.


COMPLAINTS

Should you have a complaint of any nature, please do not hesitate to contact us as soon as possible. We will deal with it promptly and fairly. We will then endeavour to keep you completely informed with the progress.

For Malaysia, do email us at cutomerservice@cykstudio.com.my.



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